Privacy policy
This Privacy Policy explains how we collect, use, and protect your personal information when you visit or make a purchase from our website.
What Information We Collect
When you browse our website or place an order, we collect certain personal information. This includes your name, email address, billing and shipping addresses.
Payment information, such as credit card details or PayPal account data, is processed securely by our payment providers. We do not store full payment details on our servers.
We also automatically collect certain technical information, including your IP address, browser type, and operating system, to help us improve your browsing experience.
How We Use Your Information
We use the information we collect to process and fulfill your orders, including shipping and payment handling. We also use your information to communicate with you about your order, provide updates, and respond to your inquiries.
Additionally, your information helps us improve our website, services, and product offerings. If you have opted in, we may send you marketing communications. You can unsubscribe from these at any time.
Cookies and Tracking Technologies
We use cookies and similar technologies to analyze website traffic, enhance your experience, and personalize content and advertisements. You can control or disable cookies through your browser settings.
Third-Party Services
We work with trusted third-party providers to operate our online store and deliver our services. Your information may be shared with these providers where necessary.
This includes platforms such as Shopify for hosting our store, and payment providers such as PayPal, Apple Pay, and Google Pay, which securely process your payments.
Data Security
We take appropriate security measures to protect your personal data. Our website uses SSL encryption to ensure that your information is transmitted securely. Payments are handled through secure and trusted payment gateways.
Your Rights
You have the right to access the personal data we hold about you, request corrections, or request deletion of your data.
If you would like to exercise any of these rights, please contact us at support@zoeandzane.com
Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law.
Children’s Privacy
Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13.
Policy Updates
We may update this Privacy Policy from time to time. Any changes will be posted on this page, and your continued use of the website constitutes acceptance of those changes.
Company Information
Company Name: PM Commerce
Store name: Zoeandzane
Company Address: Neuweg 245 D, 1214 GR, Hilversum, Netherlands
Registration Number:Â 42035848
VAT Number:Â NL869411494B01
Email: support@zoeandzane.com
Phone Number: +61 480 810 394
Customer Service Hours:Â
Monday to Friday: 08:00 PM – 05:00 PM (GMT +10)
Saturday and Sunday: 09:00 PM – 04:00 PM (GMT +10)
Average response time: within 12 hours