Do you offer free shipping?
We offer free shipping on every order within Australia.
What payment methodes do you accept?
We currently accept a range of secure payment methods, including:
- Visa
- Mastercard
- American Express
- Maestro
- PayPal
- Apple Pay
- Google Pay
- Shop Pay.
Is it possible to change or cancel my order?
Yes, you can make changes or cancel your order within 2 hours of placing it. Please contact us as soon as possible at support@zoeandzane.com
How long does it take to receive my order?
After placing your order, it takes 1–3 business days to process it. Shipping then takes an additional 5–8 business days. The total delivery time is approximately 6–11 business days.
How can I track my order?
Once your order has been processed, you will receive a tracking code via email. You can also track your order here
What if I don’t like my order or it doesn’t fit?
Not happy with your order or didn’t get the right fit? No problem! You can return your item within 30 days of delivery, as long as it’s in its original condition with all tags attached.
Do you offer custom packaging?
Currently, we don’t offer custom packaging.
What happens if my package gets lost?
If your package gets lost during transit, don’t worry. We will send you a replacement free of charge.
How do I choose the right size?
Our items are true to size, so we recommend choosing your usual size. If you’re between sizes or unsure, we suggest going one size up for the best fit.
Are return shipping costs covered?
Return shipping costs are the responsibility of the customer.
How can I contact customer support?
You can reach us through our contact page, by emailing us at support@zoeandzane.com, or by calling us at +61 480 810 394.
Customer Service Hours:
Monday to Friday: 08:00 – 17:00
Saturday and Sunday: 09:00 – 16:00
(All times are based on Australian Time, GMT+10)
Company Information
Company Name: PM Commerce
Store name: Zoeandzane
Address: Neuweg 245 D, 1214 GR, Hilversum, Netherlands
Warehouse Address: 68 Tarrants Ave, Eastwood NSW 2122, Australia
Company Number: 42035848
Tax Number: NL869411494B01
Email: support@zoeandzane.com
Phone Number: +61 480 810 394
Customer Service
Monday – Friday: 9:00 AM – 5:00 PM (AEST)
Saturday & Sunday: 10:00 AM – 4:00 PM (AEST)
Average response time: within 12 hours